Find Out How to Claim or Contact Us

Get in touch with usSometimes you need someone at the other end of the line to help you navigate through a form, a product, or even a service. That's what we're here for. Please make contact by emailing us at uaptanzania@uap-group.com  or talk to us on +255 22 221 5000.

How do I make a claim?Our claims procedures will involve these main areas:

You will have to report your claim in time or any incidence that may lead to a claim (within seven days)
Submission of claims supporting documents
We will therefore verify and validate your claim
The next step is the settlement/repudiation of claims
Reinstatement/terms review

How do I apply?Below is our step by step application process:

Select a product that is suitable for you
Request for a quotation
Download and fill the proposal form
Submit identification documents (Driving license, National ID, Passport, and TIN certificate)
Premium payment
Sign contract

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Want to know more?If you want to know more, we've answered a few questions you might have.

Please follow our application process above or you can do the following:
- Email us at uaptanzania@uap-group.com 
- Talk to us on +255 22 221 5000
If you want to get in touch, you can contact us or visit a branch near you.

UAP Insurance - Head Office

ABSA House, 4th floor

Ohio Street

PO Box 71009

Dar Es Salaam,

Tanzania

Dodoma Branch

Plot No.47, Block 6,

Nyerere Road Opp. Nyerere Square,

P.O. Box 753, Dodoma.

Mbeya Branch

Uhindini Street/Lupaway Street,

Opposite Gapco Petrol Station,

P.O. Box 6155, Mbeya.

Morogoro Branch

Federal Trading Centre, 2nd Floor,

Lumumba Road,

P.O. Box 658,

Morogoro,

Tanzania.

Arusha Branch

NSSF Mafao House, 4th Floor,

Old Moshi Road,

P.O.Box 13123,

Arusha,

Tanzania.

Mwanza Branch

Pamba Road, Opposite Makufuli Auto Parts,

P.O.Box 644, Mwanza,

Tanzania.

Zanzibar Branch

Kilimani Plaza, Opposite Kilimani Bar,

P.O. Box 877,

Zanzibar.

Mtwara Branch

Uhindini Street Opposite Exim Bank,

P.O.Box 983,

Mtwara,

Tanzania.

Kahama Branch

Osaka Road, Opposite Rivermark Hotel,

Kahama.

Tegeta Branch

Kibo Commercial Complex,

Ground Floor Opposite

Kibo Complex parking space,

Tegeta,

Dar es salaam.
- Duly completed Motor Claim Form 
- Police Abstract Report 
- Copy of the Driver’s Driving license 
- Motor Vehicle Inspection report (if inspected) 
- Applicable excess 
- Any other document as requested 
Additional documents, in the case of total loss & theft of  motor vehicle 
- Duplicate certificate of Insurance 
- Original logbook in our insured’s name 
- Copy of insured’s TIN Certificate – Individual/Companies 
- Copy of National Identity card – Individual 
- Certificate of registration – Companies 
- Signed but undated transfer form 
- Spare car keys 
- Spare wheel, jack & spanner 
- Surrender the salvage to the insurer 
In case of an enquiry: 
- Claims: newclaimstz@uap-group.com; 
- Complaints: complaintstz@uap-group.com 
- Cheque 
- Bank Transfer 
- Cash 
- Selcom 
For bank transfers, please find our details below:

UAP Insurance Tanzania Ltd Bank details 

Beneficiaries Bank: Commercial Bank of Africa 

Account Name: UAP Insurance Tanzania Ltd 

Account No (TZS):100319100015 

Account No: (USD):100319100022 

Swift Code: CBAFTZTZ  

Branch: Ohio 

Beneficiaries Bank: CRDB Bank 

Account Name: UAP Insurance Tanzania Ltd 

Account No (TSHS):0150390595700 

Account No (USD): 0250390595701 

Swift Code: CORUTZTZ 

Branch: Tower   

Selcom Masterpass No: 60017704 

Account Name: UAP Insurance Tanzania Ltd

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